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Q4 Return Policies, Returns Anger Customers, Rhode Island Tax Amnesty
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In this week's edition: a twofer on returns with changes brands are making in Q4 and why return policies are angering customers. Plus details on an upcoming Rhode Island tax amnesty program.


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Top 3

1. [READ] Why brands are prepping new return policies for Q4

  • Retailers expect 17% of holiday sales to be returned.
  • 58% of consumers abandoned brands over return policies; 92% say return fees influence purchases.
  • Brands testing return messaging near “Add to Cart” almost unanimously see increased sales.

2. [READ] It’s Getting Harder to Return Things and It’s Making Shoppers Mad

  • 68% of retailers now charge return fees, up from 43% five years ago.
  • Returns cost retailers 27% of purchase price, pushing brands to protect margins.
  • Returns correlate to a drop of roughly 1.6 stars in its 1-to-5 star rating range. 

3. [READ] Rhode Island Launches Tax Amnesty Program

  • Rhode Island’s 75-day tax amnesty runs December 3, 2026 through February 15, 2027.
  • Eligible businesses receive waived penalties and 25% reduced interest on qualifying unpaid state taxes.
  • Taxpayers facing criminal tax investigations or pending tax fraud cases are ineligible for amnesty.

In Other News

[READ] Holiday spending forecast to top $1 trillion

  • Holiday retail sales could top $1 trillion, up 4.5%, though inflation drives over half the growth.
  • Online sales are forecast to jump 9%, significantly outpacing 2.5% in-store growth.
  • 24% of shoppers plan to start holiday shopping with AI platforms, up from 17%.

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